Support email: ithelpthedoctor@outlook.com
Contact us about account access, email verification, billing, credit transactions, privacy requests, content corrections, copyright concerns or permitted technician use. Include your registered email and a clear description, but never email passwords, OTP codes, payment credentials, customer lock-screen codes or unnecessary device data.
Response and safety
We aim to acknowledge ordinary support messages within three business days. Complex billing, privacy or abuse investigations may take longer. GSM Assist does not provide emergency support and will not assist with a device when ownership or repair authorization cannot be established.
Privacy and grievance requests
Use the subject “Privacy Request” for access, correction, deletion or consent-withdrawal requests. Use “Billing/Refund Request” for payment issues and include the transaction reference. Applicable statutory grievance and consumer rights remain available.