Last updated: 6 September 2026
GSM Assist supplies digital memberships, data access and service credits. Because access can be delivered immediately, purchases are generally final once membership content is accessed, credits are consumed, or a technician service begins. This does not limit refunds or remedies required by applicable law.
Eligible cases
Contact us promptly for a duplicate charge, an unauthorized transaction, credits not delivered after confirmed payment, a materially defective or misdescribed service, or a continuing technical failure caused by GSM Assist that prevents purchased access. We may request the registered email, transaction reference and evidence needed to investigate.
Normally not refundable
Refunds are normally unavailable for change of mind after access, consumed credits, completed or started technician operations, incorrect device/tool selection by the user, third-party tool failure, connectivity or device problems outside our control, account suspension for material policy violations, promotional credits, or price changes after purchase.
Requests and processing
Send “Billing/Refund Request” to ithelpthedoctor@outlook.com as soon as possible and preferably within seven days of the transaction. Approved refunds are returned to the original payment method where practical; provider and bank processing times may apply. Credits connected to a refunded transaction may be removed, including unused credited value.
Subscriptions and chargebacks
Cancellation stops future renewal where recurring billing is offered; it does not normally refund the current access period. Contact us before filing a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in account restriction, while legitimate statutory chargeback rights remain unaffected.